Author Archives: Paula Damigella

Missing Notifications from Canvas? Your Gmail may be too vigilant!

If you’ve noticed you’ve 1) stopped receiving notifications from Canvas, 2) redirect your Emerson email to a personal Gmail, and 3) were previously receiving notifications no problem – it may be Gmail’s built-in spam detection filters.

First – check your spam folder. If indeed you have a whole slew of emails – then Gmail has started to clean up your inbox for you. When you delete enough emails from a specific sender without opening the email – (maybe just skimming the title to get an idea of what the email is about – we all do it) – Gmail starts marking them as spam.

To remedy this, you will need to set up a filter on Gmail. Log into your Gmail, then navigate to Settings.

Drop down menu in Gmail, highlighting Settings

With Settings open, choose Filters from along that top navigation.Gmail Settings

This will bring to a list of all your filters (or a blank page if you don’t have any). Down the bottom, look for an option that says “Create a New Filter.” Though the window that appears has several options, you only need to enter “” in the “From” field. Then click “Create filter with this search.”Gmail Filter page

The next screen will allow you set up options for the filter. First, check off “Never send it to Spam.” Then, if you wish, you can choose other options for the filter – always mark it as important, apply the label, categorize, etc – but you must choose “Never send it to Spam” if you do not want to lose another notification.

Finally, you will Create Filter. Note, you can also apply the filter to any conversations that have been marked as spam/are in your inbox already if necessary.Final Filter options in Gmail - Never Mark as Spam

If you continue to have issues, please put in a ticket or contact ITG at ext 8090. Also see Gmail’s Help for more information.

File naming standards: eliminate future headaches

There are a lot of reasons that file naming standards should be your best friends. They are rad, responsible, and reliable. Just like the three R’s of old.

But most importantly – you will not run into problems opening your files on another computer, uploading them to Canvas, or attaching them to an email. The reason? By following the tenets listed below, you have significantly decreased the chances of the file becoming corrupted or unusable. Go you!

Adapted from the University of Stanford’s list, here are some best practices to follow when naming your files:

  • Never use special characters – such as  ~ ! @ # $ % ^ & * ( ) ` ; < > ? , [ ] { } ‘ ” and |. Avoid at all costs! If you’re not capitalizing a letter or generating an underscore, you shouldn’t be hitting the shift key. 
  • Keep it chronological. Using the format YYYYMMDD or YYMMDD ensures all of your files stay in chronological order, for years to come.
  • Keep names as short as possible. Depending on the software, longer file names may not work or be recognized.
  • Use zeros to ensure numerical order. When using a sequential numbering system, using leading zeros for clarity and to make sure files sort in sequential order. For example, use “001, 002, …010, 011 … 100, 101, etc.” instead of “1, 2, …10, 11 … 100, 101, etc.”
  • Do not use spaces. Some software on sites will not recognize file names with spaces. Try using these methods to denote spaces:
    • Underscores, e.g.
    • Dashes, e.g.
    • No separation, e.g.
    • Camel case, where the first letter of each section of text is capitalized, e.g.

Further reading:

Across the pond:

WordPress 3.8 update

Happy New Year! In the spirit of starting fresh, on Thursday, January 9th, from 6 – 8 a.m., WordPress will be unavailable while it updates to the latest version, 3.8.

Version 3.8 includes the usual security updates and patches, but also a gorgeous new dashboard design, that offers eight color scheme options for your enjoyment. However, all functionality within the Dashboard, while updated, remains the same.

If you have any questions or concerns, please contact ITG at ext 8090 or at

Known Issue – Canvas Annotations Displaying Incorrectly in Chrome 31+

Canvas recently reached out to ITG and other Canvas admins, informing us of a Canvas-Crocodoc bug. While it is a known issue, there is no ETA at this time.

Annotations that have been applied to student papers via the Speedgrader Crocodoc tool are being displayed incorrectly in Chrome 31+. 31 refers to the current version of Chrome – so it may be possible your browser is older and you do not experience these issues. However, once you update, they will probably start appearing.

On Macs, the annotations may look like this:

Mac Incorrect Crocodoc Annotations

While on a PC:


Students and faculty alike will experience this problem. Though Canvas and Crocodoc are working diligently on this, they again, did not provide a time frame for a fix. For now, to view annotated documents, please use another browser, such as Firefox or Safari.

(Just as a note – sometimes students have difficulty locating annotated documents.)

If you have any questions or concerns, please feel free to contact ITG directly. We can be reached at ITG @ or ext 8090